Aaron Harmon

Program Director

Aaron Harmon has more than 15 years of behavioral healthcare experience in the inpatient psychiatric hospital setting. Since 2014, he has served as Program Director for a 10-bed gero-psychiatric unit and intensive outpatient program at Fulton County Health Center (FCHC), a rural critical access hospital located in Wauseon, Ohio.

In this role, Aaron directs policy and staff training related to behavioral health policies and incorporates the latest evidence-based nursing standards into hospital programming. As chair of a hospital-wide committee on management of aggression and restraint/seclusion, he helped lead the transition to a mechanical restraint-free facility. Due in part to these efforts, the National Resource Center ranked FCHC in the top 5% of psychiatric hospitals for managing behavioral disruptions without the use of restraints and without injury to patients or staff.

Aaron is a servant leader with a strong belief in the shared governance model. He earned his Bachelor of Science in Nursing from The Ohio State University and a Bachelor of Arts in Psychology from Bowling Green State University. He holds American Nurses Credentialing Accredited (ANCC) Board Certification in Psychiatric Nursing.

Basics of Servant Leadership

Aaron Harmon

May 13, 2020

In a follow-up to, “Internal Customer Service in Healthcare: A Servant Leadership Model”, Program Director Aaron Harmon gives insight on the Servant Leadership model.

Internal Customer Service in Healthcare: A Servant Leadership Model

Aaron Harmon

February 12, 2020

Complex organizational structures that include partnerships between diverse internal and external stakeholders with competing interests and needs can present unique customer service challenges. A solution that is suitable for one customer may be unacceptable to another.  Liaising between internal and external customers often feels like refereeing a zero-sum game.  This article explores these relationships and seeks to offer insight into how to successfully navigate these situations as a leader or influencer.